Frequently Asked Questions
Welcome to Stardust and Moonlight's FAQ page! We’re covering our most asked questions in the list below.
CONTACT AND INFO
How do I contact the shop?
Please feel free to contact us using our contact form or by emailing us at hi@shopstardustandmoonlight.com Someone will get back to you within 48 hours M-F.
What does it mean to be a licensed bookish shop?
Being a licensed bookish shop means that you have direct permission from the author to create and sell products based off their work.
With the increase of book specific related merch, it's important to ask shop owners if they are selling licensed products if it's not clearly displayed on their website or product listings.
Feel free to reach out at hi@shopstardustandmoonlight.com with any further questions.
I'm an author, do you offer collaborations for bookish merch?
Yes! Please reach out to hi@shopstardustandmoonlight.com if you're an author seeking out merch for your book.
SHIPPING AND ORDERS
How long will it take to receive my order?
Processing times are currently 2-3 weeks (business days-does not include weekends). Buyer will be notified by email for any delays in production. We use both USPS and UPS to ship orders and once they are dropped off at the shipping center we are not responsible for any delays with the carrier.
Do you offer returns/exchanges?
Since all orders are made to order, we do not allow returns or exchanges at this time.
My order was lost, damaged, or incorrect. What do I do?
Adding Route protection at checkout offers protection again lost, stolen, or damaged products. Without adding Route protection, we are not responsible for replacing items.
In the event that the item you ordered was incorrect please reach out using the contact form or email at hi@shopstardustandmoonlight.com
Where do you ship to?
We ship to the US, Australia, Germany, UK, and more! If you're concerned about where we ship to, please send out an email to hi@shopstardustandmoonlight.com.
We are not responsible for any duties, hold, etc that might occur with shipping internationally. And all additional payments are the responsibility of the customer.
PRODUCTS AND SIZING
How is the quality of your products?
We love finding new and premium vendors for our products and strive to bring you only the comfiest cotton garments for your daily wear.
The transfers we use are also made with high quality materials to provide a long lasting wear comparable to DTG printing.
What sizes do you carry?
Sizes within the shop range from XS-4XL! Although not all products and styles are available throughout every size, we are always looking for additional vendors to continue to be size inclusive to all magical babes!
If there is ever a product that you're interested in, but doesn't have your size available as an option, please reach out via the contact form and I'd be happy to look into some additional options for you! *Please be mindful that all of our transfers are the same size (approximately 12" max in either width or height, unless stated otherwise, regardless of the garment size).
How do I care for my bookish merch?
For all apparel:
Wash inside out with like colors,
tumble dry low, and do not iron or dry clean. *Please be mindful to check any hanging garment tags for additional instructions or care for specialty products.
Didn't find what you were looking for? Feel free to contact us at any time!